1) How much is shipping?
A: Our shipping is a flat rate of $7.00 for any amount anywhere in the United States.
2) How long will shipping take?
A: Shipping should take 5 to 10 working days at the most. If you do not receive your package by the 10th working day, please contact us at
Service@honolulugold.com
3) Which shipping company do you use?
A: We use USPS (United States Postal Service).
4) How do I ship a package to a friend?
A: To ensure the security of both your payment information and the product(s) you purchase, we no longer provide this service.
5) Do you ship outside of the United States?
A: No, we currently do not ship outside of the United States.
1) How will I receive my jewelry?
Your jewelry will arrive in a brown padded envelope with a return address of Honolulu Trade Co. (for security reasons).
2)Do you gift wrap?
A: We provide free gift wrap packaging for all items that fit into our standard gift box. Items that are larger than our 3.5 X 3.5 box, will not have the gift wrap option.
1) What payment options are available?
We accept most major credit cards though our secure online site.
Return Policy:
If for any reason you are not completely satisfied with your purchase, you can return the item(s) to us in its original condition for a refund or an exchange. Please review the important details below:
1. HonoluluGold.com offers a 10-day Return Policy, calculated from the date we shipped the item to you. Upon receiving your return, the item will be reviewed by our Quality Assurance Department. If it appears that the item was damaged by you or any third party, we will not accept the request for an exchange or refund. Please note that shipping fees, taxes, and insurance are NON-refundable.
2. Before you return your items, you must contact us at Service@HonoluluGold.com to obtain a Return Merchandise Authorization Number (RMA).
3. You MUST include the following when returning the item:
- The item itself with all the packaging material that came with your package. If the packaging material is no longer available, please use your own packaging to safely ship the item back to us.
- Clearly write on a piece of paper the RMA number, your name, and the original order number.
- An explanation of why you are returning the item. Please state clearly if you want an exchange or a refund. If you would like an exchange, please write down the name and number of the item that you would like in exchange for your original purchase.
- Please return your item to: Honolulu Gold
3577 Pinao St #42
Honolulu, Hawaii 96822
Note: HonoluluGold.com will not be responsible for returned packages if they are misplaced by your mailing service. We recommend that you use a carrier service that provides a delivery confirmation number or tracking number. If an item is returned without the above needed information, we will not process such return.
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